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The device turns off automatically. Do not use overly sharp objects that could damage the OFF button.
If you are not wearing gloves, make sure Glove mode is turned off. To turn off Glove mode From your Home screen , tap. Drag the slider beside Glove mode to the left. If the problem occurs when your device is charging, make sure that you are using an original Sony charger and a USB cable specifically intended for charging your device. Other chargers may have a negative impact on the functionality of the touchscreen.
If there is a memory card in your device, remove it and restart the device.
Solved: Xperia Z Screen Cracked & Touch not working.. - Support forum
If removing the memory card solves the issue, your SD card may be damaged. Use safe mode to check if any downloaded applications are causing the problem. In safe mode, your device only starts with software and applications that were already installed when you purchased your device.
You can exit safe mode and restart the device to uninstall the application or applications that you suspect are causing the problem. If the problem is recent and you're not sure which application is causing the problem, you can start by uninstalling the most recently downloaded application. To enable safe mode Turn off your device. Press and hold down the power key.
6 common problems with the Sony Xperia Z3 and how to fix them
To exit safe mode, restart the device. Select the Tests tab, then select a test from the list. Follow the instructions to carry out the test, then tap the check mark icon or the notification icon depending on whether you passed the test or not. Update your device to ensure that you have optimal performance and the latest enhancements. Read more about how to update and find latest software version.
Note that all data is deleted from the internal storage of your device when you perform a software repair. Content that you have saved on an external SD card, such as photos, videos and music, is not deleted. Thanks Meter: OP Senior Member. Join Date: May I guess I'm the only case of this happening? Aug My Devices: Junior Member. Oct Senior Member. Mar Same here. Happend 5 minutes ago and since no response from the phone -. Now it works again.
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- How To Fix Touchscreen problems On Sony Xperia Z5.
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I just returned my Z3c because of a touch screen malfunction. But in my case, it wasn't unresponsive, it just went nuts. It located taps at totally different spots from where I was touching, so typing, scrolling, etc. Luckily, this state only lasted for a couple of seconds up to a minute max, but occurred several times a day. Phone now exchanged for the "big" Z3 due to arrive tomorrow , hope it hasn't the same issues. I have found the reason my phone was unresponsive. I disabled some apps through adb, one of them seems to have caused the issue dunno which though.
Ways to fix touchscreen problems on Sony Xperia Z5
So I just restored the phone using the pc companion and since then no unresponsive touch screen. Dec Z3 Compact top half of touch screen not working. The top half of the screen of my Z3 Compact doesn't register any touches anymore. The bottom half is OK. The phone wasn't dropped or anything.